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This web site is property of
Flame Free Candles
4091 South Lake Court
Shelby Township, MI 48316
586-731-9889
Support@flamefreecandles.com
Flame Free Candles is committed to respecting your privacy and recognizing your need
for appropriate protection and management of personally identifiable information you
share with us (the phrases "personally identifiable information" or "personal information"
mean any information by which you can be identified, such as your name,address,
telephone number, etc.).This privacy policy is intended to inform you of what personally
identifiable information or personal information we may collect from you when you visit
our Websites.Read on to learn how we use your personal information and the choices
you have regarding our use of,and your ability to review and correct,the information.
This policy applies only to users accessing our Websites from within the United States.
As a part of our commitment to your privacy, Flame Free Candles support the guidelines
and practices provided in the Direct Marketing Association's "Privacy Promise to
American Consumers." Flame Free Candles agree to (1) provide customers with notice of
their ability to opt out of information rental, sale or exchange with other marketers;(2)
honor customers' requests not to share their information with other marketers; and (3)
honor customers'requests not to receive mail, telephone or other solicitations from Flame
Free Candles.
Collecting Information About You
In general, you can visit Flame Free Candles Websites without telling us who you are or
revealing any personal information about yourself.Our web servers track the Internet
domain address from which people visit us and analyze this data for trends and statistics,
but individual users will remain anonymous, unless you voluntarily tell us who you are.
There may be times (such as when you place an order, sign up to receive catalogs or
email newsletters, or participate in contests,sweepstakes or promotions, etc.) when we
ask you to provide certain information about yourself, such as your name, shipping and
billing addresses, telephone number, email address, credit card information, etc. We also
maintain a record of your online purchases from our Website. Whether or not to provide
such information is completely your own choice. But if you choose not to provide the
information we request, you may be unable to make purchases, participate in special
offers, or access certain content on our Website.
Using Information About You
Flame Free Candles will use the personally identifiable information you provide for
internal purposes, such as confirming and tracking your order or registration,analyzing
trends and statistics, informing you of our products, services and special offers, and
providing you with information from and about Flame Free Candles. From time to time
we might establish a business relationship with other persons or entities whom we believe
trustworthy and whom we have asked to confirm that their privacy policies are consistent
with ours. These are known as our Marketing Partners. In the course of such business
relationships we might share and cross-reference information,including personally
identifiable information about you,that will enable such persons or entities to contact you
regarding products and services that may be of interest to you.
To serve you better, we may combine information you give us online, over the phone or
through the mail. We may also combine that information with publicly available
information and information we receive from our Marketing Partners and others. We use
that combined information to enhance and personalize your shopping experience with us,
to communicate with you about our products and special offers that may be of interest to
you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including credit
card processing, shipping, data management,promotional services, etc. We call them our
Service Providers. We provide our Service Providers with the information needed for
them to perform these services, including your personally identifiable information when
necessary.
Although unlikely, in certain instances we may disclose your personally identifiable
information when we have reason to believe that it is necessary to identify, contact or
bring legal action against persons or entities who may be causing injury to you, to Flame
Free Candles or to others.We may also disclose your personally identifiable information
when the law requires it.
Editing, Updating,Correcting and Deleting Information About You
At Flame Free Candles, we want to communicate with you only if you want to hear from
us.If you prefer not to receive information from us or from our Marketing Partners please
let us know by calling us, by sending us an email, or by mailing us at the address above.
Please be sure to include your email address, full name, mailing address and specifically
what information you do not want to receive. If you would like to update or correct your
email address, street address or other personal information with us please contact us in
the same manner described above along with the current information on our records and
the information that you would like our records updated to. If you know your personal
login and password you may update your personal information online under the "My
Account" section.
Please note that these requests may take up to 6-8 weeks to become effective, particularly
when the changes affect postal mailings. In addition, when you purchase from us online
or through our catalogs, or when you choose to enter a sweepstakes or other promotion,
we may need to contact you via phone, email or physical mail to address questions or
issues specific to your order, entry, etc., even if you have opted to not receive
communications from us.
Also note, if you delete certain information you may not be able to continue to purchase
products or access other portions of our Website without entering additional information.
You may request a description of the types of customer information we may share with
others and a list of the entities with which we may have shared customer information in
the preceding calendar year, by mailing us at the above address or by sending an email to
us.
Cookies
Flame Free Candles Websites use "cookies." A cookie is a small amount of data that is
sent to your browser from a web server and stored on your computer's hard drive.
Generally, we use cookies to remind us of who you are, tailor our products and services
to suit your personal interests, estimate our audience size,assist our online merchants in
tracking visits, to process your order, track your status in our promotions, contests and
sweepstakes,and/or analyze your visiting patterns. You can generally set your browser to
not accept cookies or to notify you when you are sent a cookie, giving you the chance to
decide whether or not to accept it. However, by not accepting cookies, this may impede
your ability to shop on our site.
We may contract with third parties who may use cookies and collect information on our
behalf. These third parties are prohibited by our contract with them from sharing that
information with anyone other than us or our Service Providers.
Security
We use sophisticated encryption and authentication tools to protect the security of your
personal information that you share with us.Unfortunately, however, much like offline
transactions, no data transmission over the Internet can be guaranteed to be 100% secure.
As a result, while we take every precaution to protect your personal information, we
cannot guarantee or warrant the security of any information you transmit to or from our
Websites, and you do so at your own risk. Rest assured, once we receive your
transmission, we will do our best to protect its security on our systems.
We urge you to keep the password you use with Flame Free Candles in a safe place and
not to divulge it to anyone. Also remember to close your browser window when you have
finished your visit to our Websites. This is to ensure that others cannot access your
account, especially if you are sharing a computer with someone else or are using a
computer in a public place such as a library or hotel.
Links to Third Party Sites
Our Websites may contain links to Websites operated and maintained by third parties,
over which we have no control. Privacy policies on such linked sites may be different
from the Flame Free Candles privacy policy.You access such linked sites at your own
risk. You should always read the privacy policy of a linked site before disclosing any
personal information on those sites.
Protecting Children
Flame Free Candles take special care to protect the safety and privacy of children.Our
web sites are general audience sites.It is our policy,in compliance with the requirements
of the Children's Online Privacy Protection Act (COPPA), not to collect information
online about or from children age 13 and under. We also do not send email or regular US
Mail correspondence to anyone under the age of 13 without their parent's consent.
Children under the age of 13 should always ask their parents or guardians for permission
before providing any personal information to anyone online and should then do so only
under supervision of their parents or guardians. We urge parents and guardians to
participate in their children's online activities and use parental control or other web
filtering technology to supervise children's access to the web.
Policy Changes
From time to time, it may become necessary for us to change our privacy policy in whole
or in part. If we do so, the new policy will be posted on our Website. Those changes will
go into effect on the date posted in the notice. The new policy will apply to all current
and past users of our Website and will replace any prior policies that may be inconsistent.
This policy was posted in December 2005.
Your Feedback
If you would like to give us your feedback regarding our privacy policy and practice,
please do so by emailing us or writing to us at:
Flame Free Candles
4091 South Lake Court
Shelby Township, MI 48316
Support@flamefreecandles.com
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